Privacy
We place great importance on respecting your privacy. In the context of the GDPR coming into force, we have updated our privacy policy to provide you, in complete transparency, with accurate and clear information on how we use and protect the information collected via our website.
Before browsing and booking on the hotel’s website, we recommend that you read the general terms and conditions of use and this privacy policy.
This data protection policy is part of the general conditions that govern our hotel services. By accepting our general conditions, you expressly accept the provisions of this policy.
If you disagree with certain clauses of this document, we recommend that you do not continue browsing this website.
WHAT DATA DO WE COLLECT?
We collect both data that you voluntarily provide to us to access our services, as well as data related to your browsing on our website.
Types of information collected:
Personal data: Any information that allows us to identify you directly or indirectly, as an individual.
The data we collect includes:
- Your identity (last name, first name, email address, phone number, passport or ID card number, etc.),
- Optional personal information such as date of birth, your interests, the number and age of your children,
- Credit card information (number, holder, security code),
- Your comments via satisfaction questionnaires or online reviews,
- Information collected through cookies and other similar technologies,
- Information necessary for processing your reservation, without which we could not provide you with the requested service.
We only collect personal data from adults. Personal information of minors must be provided only by a legal representative. By providing us with this data, you guarantee that you are of legal age and that you have the legal authority to represent the minor.
HOW IS YOUR DATA COLLECTED?
Your data is collected from your actions on our website or your interactions with our services, particularly when:
- You browse our website,
- You make a reservation via our official website or via a partner site,
- You proceed with payment during booking or at the end of your stay,
- You fill out a contact form on our site,
- You send us an email or call us,
- You subscribe to our newsletter or to receive special offers,
- You interact with our social media pages,
- You share content from our site via email or social networks,
- You leave comments or online reviews about your stay.
WHAT DO WE DO WITH YOUR DATA?
Your data is primarily used to process your information and reservation requests, personalize our relationship with you and improve our services. They also serve to perform statistical analyses.
Objectives of processing your data:
- Process and track your requests, reservations and stays at the hotel,
- Manage access to rooms and record your service consumption,
- Personalize your stay according to your expressed preferences and needs,
- Improve our services by taking into account your feedback,
- Send targeted commercial offers according to your preferences,
- Establish anonymous statistics and reports for improving our services,
- Handle complaints and disputes, including with the assistance of legal advisors,
- Manage your requests for unsubscription, withdrawal or modification of your personal data,
- Process your applications if you apply for a job.
Emails related to your order and additional information:
We may send you two types of communication:
- Emails related to your order: These messages, sent after your reservation, are intended to facilitate your access to our services and personalize your stay. They include booking confirmations, information before your arrival, welcome messages, and satisfaction surveys.
- Newsletters and special offers: You can choose to receive our news and promotions by subscribing via our website or during your reservation. An unsubscribe link is present on each communication.
WHAT IS OUR COOKIE POLICY?
From your first visit to our site, we inform you of our cookie policy, explaining their use and how you can manage them.
Information collected
When you visit our site, our server automatically records certain information such as your IP address, your browser, your operating system, the pages consulted and the duration of your visit.
What is a connection cookie?
The website www.woodhotel.re uses cookies. A cookie is a text file stored on your computer when you visit our site. They allow us to identify your computer during your next visit.
How do we use cookies?
We use cookies to analyze our site’s performance and facilitate sharing of our pages. The data collected is anonymous and does not allow us to identify you personally.
Cookie management:
You can configure your browser to refuse cookies. However, this could affect access to certain site features.
IS YOUR DATA SHARED?
Your data is shared only with service providers with whom we have established partnerships allowing us to ensure proper execution of your order, or to optimize your experience using our services.
Third-party access to your personal data
In the sole context of being able to give you complete satisfaction in using our services, we communicate your personal data to internal and external persons:
Internal recipients: this refers to all internal staff involved in enabling you to benefit from the hotel services you have booked:
- Hotel staff who will process requests you have expressed before/during or after your stay (1 extra bed, a baby bed, special attention in room, spa treatment booking, dinner, sending your invoice, etc.),
- Support staff such as commercial, marketing & communication service that manages your subscription or unsubscription requests to the newsletter and special offers, who sends you emails related to confirmation of your stay, or orders you have made on our website or via our application.
- The IT service that has established connections between the reservation system and the Hotels’ client management system.
External recipients: subcontractors, service providers, banks. The transmission of information has the sole purpose of perfect execution by WOOD Hotel & Spa of the services you have requested and the exclusive pursuit of your satisfaction. Finally, local or national administrative or judicial authorities if they request access to your personal data to the extent that the law would require it.
HOW IS YOUR DATA PROTECTED?
WOOD Hotel & Spa undertakes to take the necessary measures to guarantee the confidentiality of data and prevent its disclosure to unauthorized third parties.
Data protection and security
Sensitive transactions
Sensitive transactions, such as banking details, are transmitted securely by encryption and authentication algorithms. These secure transactions are identifiable by the presence of a closed padlock in most browsers.
More specifically, it is specified that for payment purposes, banking details are collected and stored by our online booking engine providers D-EDGE certified PCI-DSS and PROTEL certified NF525. These standards are international security standards whose objectives are to ensure the confidentiality and integrity of cardholders’ data, and thus secure the protection of card and transaction data.
However, WOOD Hotel & Spa does not control all risks related to Internet operation and draws the attention of Internet users to the existence of possible risks inherent to its use and operation.
WOOD Hotel & Spa implements appropriate means to preserve the encryption and security of data that you agree to communicate to us in accordance with applicable legal and regulatory provisions.
We process your personal data on GLB servers hosted by third parties (network operators or infrastructure service providers) and we implement the necessary means to secure our service. These servers being located in France, your personal data is therefore processed on a French server. Similarly, we impose on our providers or subcontractors having access to your personal data solely in the context of managing your reservation and/or stay at WOOD Hotel & Spa the same security conditions. Their servers are located in France and are thus subject to the same applicable European regulation regarding personal data security.
Video surveillance
WOOD Hotel & Spa has placed its premises under video surveillance to ensure the security of its customers, staff and property. Images recorded by this device are not used to monitor staff or control working hours.
Images may be viewed, in case of incident, by authorized WOOD Hotel & Spa staff (Mr. Stéphane Calçada, director acting as DPO, or one of his assistants) and by law enforcement. Company personnel in charge of equipment maintenance may also access images, for this sole purpose.
HOW LONG IS YOUR DATA RETAINED?
The personal data you provide us is kept for a maximum period of ten years, from the date of your last activity on our website or from the departure date of your last stay.
Retention of collected data
In the context of personal data, WOOD Hotel & Spa keeps the information collected for a maximum period of ten years,
In the context of the hotel’s video surveillance system, images are kept for a maximum period of 1 month. In case of incident related to the security of persons and property, video surveillance images may nevertheless be extracted from the device. They are then kept on another support for the duration of the settlement of procedures related to this incident and accessible only to authorized persons in this context.
In accordance with the “computer and freedoms” law of January 6, 1978 as amended, you have a right of access, modification, deletion, opposition and rectification to information concerning you.
You can access information concerning you by contacting:
Mr. Stéphane Calçada, director and data processing manager (DPO)
WOOD Hotel & Spa, 11, chemin de la Poudrière 97426 Trois Bassins.
or at the following email address: direction@woodhotel.re
For more information about your rights, visit the CNIL website: www.cnil.fr
For confidentiality and protection of your personal data, we ask you to attach to your request a copy of an official document allowing us to identify you. Your request will then be processed as quickly as possible and in compliance with applicable texts.
For any questions, send an email to: reception@woodhotel.re, or postal mail to the following address: WOOD Hotel & Spa, 11, chemin de la Poudrière 97426 Trois Bassins.
We reserve the right to modify this policy at any time. Any update will be effective upon publication on our site. We encourage you to regularly consult this document.
